The Client Concierge
1. Do you offer customised event experiences? Yes. Every DG engagement is thoughtfully curated. Whether you select a tiered experience or a fully bespoke concept, your event is designed to reflect your vision, scale, and aesthetic preferences.
2. How far in advance should I book? We recommend securing your experience 6–12 weeks in advance. For Luxe or Bespoke engagements, 12–16 weeks is ideal to allow for seamless sourcing and design development. High-demand dates fill quickly; however, we always encourage enquiries, as availability may vary. Your date is secured once your agreement is signed and retainer received.
3. What is required to secure my date? A signed service agreement and non-refundable retainer are required to reserve your date. Once confirmed, your selected experience is exclusively allocated to you.
4. Is décor rental included in each experience? Each experience includes curated décor elements aligned with the selected tier. Additional rentals and enhancements may be incorporated depending on your event needs and design direction.
5. Can I upgrade my experience after booking? Yes. Experience upgrades are welcome, subject to availability and revised scope. Downgrades are not available once confirmation is complete.
6. Do you handle event setup and takedown? Yes. All DG Event Experiences include professional setup and breakdown to ensure a seamless and stress-free execution.
7. Do you travel to different locations? Yes. DG Event Management proudly serves clients throughout Guyana, with primary service areas in Georgetown and the Essequibo Coast. For events outside these regions, travel and logistical arrangements may apply depending on distance and event scope. These details are discussed transparently during consultation.
8. What payment methods do you accept? We accept bank transfers, MMG, and cash payments. Installment options are available, with final balances due prior to your event date.
9. Do you provide florals? Yes. We offer both fresh and premium faux florals depending on your selected experience and design direction. Fresh florals are seasonal and subject to local availability. Where necessary, we recommend suitable alternatives to maintain the overall design aesthetic.
10. Are balloons included? Balloon styling is available as an enhancement. Larger-scale or luxury installations are custom-quoted based on scope and complexity.
11. What happens if I need to reschedule or cancel? Rescheduling may be accommodated once, subject to availability and applicable fees. Retainers are non-refundable. Payments made may be credited toward a future engagement within a defined period, in accordance with your service agreement.
12. Can I supply my own décor? To maintain quality and design cohesion, external décor is limited. Personal items such as photographs or keepsakes are welcomed. Larger décor elements require prior approval.
13. Do you offer on-site coordination? On-site coordination is included within our Full-Service Planning & Design Package. However, for clients who have completed their own planning but require professional oversight on the event day, standalone coordination services are available subject to availability and scope review.
14. Do you design themes? Yes. We conceptualise and execute cohesive themes ranging from refined minimalism to immersive luxury environments, tailored to your event.
15. Can I request something that’s not on your catalogue? Absolutely. We welcome creative concepts and will assess feasibility, sourcing, and investment accordingly.
16. How do you handle budget considerations? Each engagement is structured around your vision, priorities, and selected experience tier. During your consultation, we provide a tailored proposal outlining scope and investment so you can make informed decisions with clarity.