Booking & Engagement Policy

Effective Date: 1st December, 2025

 

DG Event Management is committed to delivering structured, high-quality planning and design experiences. The following policy outlines the terms governing all engagements.

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1. Securing Your Date

All bookings are confirmed upon receipt of:

• A signed service agreement

• A non-refundable retainer

Dates are not held without confirmation. Once secured, your event date is reserved exclusively for your engagement.

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2. Retainer & Payment Structure

A non-refundable retainer is required to initiate planning, design development, and resource allocation.

​Remaining balances are structured in milestone payments as outlined within your service agreement. Full payment must be received prior to the event date.

​Failure to adhere to agreed payment schedules may result in suspension of services.

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3. Scope of Engagement

Services are delivered according to the agreed scope outlined in your service agreement.

Significant changes to event details; including guest count, venue, date, design direction, or selected service package, may require a revised proposal and adjusted investment.

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4. Full-Service vs Styling Engagements

Full-Service Planning & Design engagements include comprehensive coordination and on-site oversight on the event day.

Styling & Design Experiences focus on visual transformation and installation. Planning management, vendor negotiations, and logistical coordination are not included unless specifically contracted.

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5. On-Site Coordination

On-site coordination is included within all Full-Service engagements.

Standalone coordination services may be available for clients who have independently managed planning, subject to availability and scope review.

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6. Rescheduling & Cancellation

Rescheduling may be accommodated once, subject to availability and applicable administrative fees.

Retainers are non-refundable due to time allocation, preliminary planning, and resource commitments initiated upon booking.

Payments made may be credited toward a future engagement within a defined period, as outlined in your service agreement.

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7. Travel & Logistics

We proudly serve clients throughout Guyana, with primary service areas in Georgetown and the Essequibo Coast.

Events outside these regions may require additional travel and logistical arrangements, which will be discussed during consultation.

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8. Force Majeure

DG Event Management shall not be held liable for circumstances beyond reasonable control, including but not limited to natural disasters, government restrictions, venue cancellations, or other unforeseen events that prevent execution as planned.

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9. Limitation of Liability

DG Event Management is responsible for delivering services as outlined in your agreement. However, we are not liable for the performance, delays, or failures of third-party vendors, venues, or circumstances beyond our reasonable control.

Our total liability, if any, shall not exceed the total fees paid for the specific engagement.

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Contact Us

If you have questions or concerns about this Booking & Engagement Policy, please contact us at:
DG Event Management
Email: deneilleg.eventmanagement@gmail.com
Phone: 592-675-5674